Terms & Conditions
Registration
In order to use this website, you must first complete the registration form and create a user name and password. During registration you are required to give contact information (such as your name and email address). We use this information to contact you about the services in which you have expressed an interest.
You may be required to provide demographic information (such as income level and gender) to us. This information may be used to provide you with a more personalised experience on our website.
Orders
If you purchase products from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email and delivery address).
We use this information for Invoicing purposes, to fulfill your orders and to provide order updates. If we have trouble processing an order, we will use this information to contact you.
Personal Information Sharing and Disclosure
POTANICAL will not sell, rent or otherwise disclose your personal information to any third party without your consent. POTANICAL will use its best commercial endeavours only to use or disclose your personal information in the manner stated in this policy.
Other Third Parties, Agents and Service Providers
We may disclose personal information to third party companies employed by POTANICAL to provide services for us, including for example, website hosting and development, and delivery services. These companies require access to your personal information to perform their functions.
Storage of your Personal Information
In operating our website it may become necessary to transfer data that we collect from you for processing and storage. By providing your personal data to us, you agree to this transfer, storage and processing. We will do our best to ensure that all reasonable steps are taken to securely store your data.
Legal Disclaimer
We reserve the right to disclose your personally identifiable information to governmental bodies, exchanges and other regulatory or self-regulatory organisations if POTANICAL is required to do so by law or if we believe that such action is necessary to:
- comply with the law or with any legal process
- protect and defend our rights and property or that of our customers and our company
- prevent fraud or abuse, misuse or unauthorised use of our website, and/or
- protect the personal safety or property of our customers or the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, POTANICAL will disclose such information to the appropriate regulatory bodies and commercial entities). In addition, we may disclose information if required to do so to any regulatory authorities in connection with any investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose POTANICAL to legal liability.
Business Transitions
In the event that POTANICAL goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets or shares, your personally identifiable information will likely be among the assets transferred. We will endeavour to notify you of any such change in ownership or control of your personal information.
Communicating With You / Opting Out
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by:
- following the instructions included in each newsletter or communication
- updating your profile preferences
- sending us an e-mail to devoney@potanical.co.za
We will communicate with you in response to your enquiries, to provide the services you request, and to manage your account. Generally, you may not opt-out of these communications, which are not promotional in nature.
We will occasionally send you information on products, services, promotions, special offers or other interesting events.
Newsletters
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you.
Service-Related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature.
Accuracy of Information
It is important that the information we have about you is accurate and up to date. If your personally identifiable information changes you may correct or update it online. We cannot be liable for any information that is inaccurate and/or obsolete.
Access to Personally Identifiable Information (POPI Act)
If you would like to receive a copy of the information, we hold about you (subject to our right to charge you a fee to cover our expenses in this regard) please contact customer services on 079 634 2633.
Closing Your Internet Account / De-registering
If you wish to close your potanical account, please email us your request in writing to devoney@potanical.co.za
Protecting Your Password
Once you have submitted your information, it is protected by a password chosen by you. You remain responsible for your password and you must not give it to anyone else. Only by entering your username (email) and your password, will you be able to access your personal information. If you have forgotten your password you can request your password to be reset by using our password reminder service. Upon receiving your new password, you must change it immediately to a password known only by you.
Protecting Your Computer
We are not liable for any security breaches of your computer. The security of your computer is your responsibility and we recommend that you:
- Regularly install security patches made available by your software provider
- Use antivirus software
- Use a personal firewall
- Use anti-spyware software
- Practice safe Internet surfing habits
Security
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Log Files
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, referring/exit pages, operating system, and date/time stamp data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole
Cookies
A “cookie” is a small file stored by your web browser, upon request from a website, on your computer’s hard drive for future reference by the website. Cookies are often used to store personal information such as your Internet address, also called your IP address. Cookies pose no security risk to the data stored on your computer nor can viruses be distributed via cookies.
We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.
We use session cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires and is deleted when you close your web browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your web browser’s “help” file.
Cookies allow our website to recognise you when you visit our website again and to improve our service to you. We use cookies to personalise your experience when interacting with our website. Cookies may also be used to compile aggregate information about areas of our website that are visited most frequently. This information can be used to enhance the content of our website and make your use of it easier.
You do not need to have cookies enabled on your web browser to use our website. However, disabling cookies on your web browser may prevent us from improving our service to you by personalising your experience. If you reject cookies, your ability to use some areas of our website may be limited.
Please note that some of our business partners or some of the websites linked to this website (for example advertisers’ or suppliers’ websites) may use cookies. We have no access to or control over these cookies. This privacy and security policy covers the use of cookies by this website only and does not cover the use of cookies by any linked websites.
Changes to this Privacy and Security Policy
We reserve the right to modify this policy at any time, so please review it frequently. If we decide to change our privacy and security policy, we will post changes to this page. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
The amended privacy and security policy will supersede and replace any previous policies with effect from the date on which it is posted on our website.
Contact Us
If you have any questions or suggestions regarding our Privacy Policy, please email customer services devoney@potanical.co.za
The Consumer Protection Act (CPA) aims to provide the individual consumer with certain rights and protection. POTANICAL acknowledges and supports the intention and spirit of the CPA.
We commit and aim to uphold the principles of the CPA in all our dealings with you, whether it be marketing, the actual sale of goods to you, or after sale service.
This we aim to uphold the by adopting the following principles:
- We commit to fair business practices in all our dealings with you
- We will respect you as an individual and also respect your rights as a consumer
- We take note that some people may be illiterate or inexperienced as a consumer and that you may not understand all details relating to particular goods
- We will give you proper information on the goods we sell to you and will assist you to understand all important aspects relating to your purchases
- We will treat you with dignity and respect
- We strive to give you peace of mind
As a consumer you are entitled to certain rights, which we support as follows:
The right to receive safe goods
We will not sell you goods that are hazardous to health or life unless we inform you of the fact that the goods may cause you harm. This information will be found on product packaging, where you will also find adequate instructions on how to use the goods.
The right to receive goods of good quality
All our goods carry at least a 30-day warranty. For more detail on guarantees and returns, please see our returns policy that deals with these issues.
The right to information
We will give you adequate information to put you in a position where you can make an informed decision on the goods you want to buy.
Although we may not always be in a position to address you in the language you speak at home, we will always try to explain all details to you in a simple and effective manner without using technical terms that may confuse you or that you may not understand. Our advertising material will not intentionally be misleading.
The right to choose
We will offer you a range of quality goods at competitive prices and not force you to buy goods you do not want. However, it may from time to time be to your advantage and convenient to you, to buy a combination of goods at a favourable price.
The right of redress
As a consumer you have various options to address any dispute with us. However, we urge you to come and talk to us first if there is any problem you are experiencing as a result of your transaction with us. We commit to give you the opportunity to be heard and will always try to come to a fair settlement if there is a dispute.
We would like to receive your feedback. Your feedback will assist us in making sure that we provide a very good on-line shopping experience. Any feedback can be sent to us on devoney@potanical.co.za
